SHIPPING POLICY
1. PROCESSING TIME
Orders are processed within 1-2 business days, excluding weekends and public holidays. You will receive a confirmation email once your order has shipped.
2. ESTIMATED DELIVERY TIMES
Thailand: 5-9 business days
Malaysia: 5-9 business days
Philippines: 7-12 business days
Other regions: 7-15 business days
Delivery times are estimates and may vary due to customs clearance, peak seasons, holidays, or carrier delays.
3. SHIPPING RATES
- Standard shipping: [US$X] flat rate
- Free shipping on orders over [US$X]
Final shipping costs are calculated and displayed at checkout.
4. ORDER TRACKING
A tracking number will be sent to your email once your order is shipped. Please allow 24-48 hours for the tracking status to update.
5. DISCREET PACKAGING - OUR PROMISE
Every order is packed in plain, unmarked packaging. No product names, brand names, or images appear on the outside of the box. Your privacy is protected from checkout to delivery.
6. CUSTOMS, DUTIES AND TAXES
Orders may be subject to import duties or taxes charged by your local customs authority. These charges are the responsibility of the buyer and are not included in our product prices or shipping fees.
7. DELIVERY ISSUES
- If tracking shows the order as delivered but you have not received it, please contact us within 7 days.
- If a package is lost or damaged in transit, contact us and we will help resolve the issue with the carrier. Replacements or refunds will be arranged where applicable.
8. CONTACT US
MicroFly Love Better Shop
Email: [1401844797@qq.com]
Business hours: Monday to Friday, 9:00-18:00 (GMT+7)
